MB3-465 Exam

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Exam : MBS MB3-465
Title : GP 9.0 Field Service Implementation


1. Which Field Service Series modules below are installed when you install Microsoft Dynamics GP?
A. Service Call Management and Contract Administration only
B. eTech, TechAssist, eService Calls, and eReturns
C. Service Call Management, Contract Administration, Preventive Maintenance, Returns Management, and Depot Management
D. Service Call Management, Contract Administration, Preventive Maintenance, Returns Management, Depot Management, ManagerAssist, and TechAssist
Answer: C

2. Which of the following is a major success factor in a successful software implementation?
A. The partner makes the decisions involved in the implementation
B. The improved user ownership that results
C. To complete the project as quickly as possible with little input from the customer
D. To acquire all the information needed for the project in the kick-off and initial design meeting so the customer has little involvement
Answer: B

3. In which dictionary will you find custom or modified Field Service reports?
A. Dynamics.dic
B. Reports.dic
C. RPTS949.dic
D. SRVCADV.dic
Answer: C

4. When using a successful software methodology, the formal analysis process is critical for the success of the project. The analysis is valuable for which of the following reasons? Choose the 2 that apply.
A. It minimizes the need for training
B. It provides a clear definition of client expectations
C. It documents business rules and practices
D. It promotes customer buy-in of the project
Answer: CD

5. Which of the following tools is best suited to create a report which would pull data from Receivables Management, Inventory Control, Sales Order Processing, Contract Adminstration and Service Call Management all at the same time?
A. Modifier
B. Crystal Reports
C. Report Writer
D. Integration Manager
Answer: B

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