MB2-423 Exam

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Exam : Microsoft MB2-423
Title : CRM 3.0 Applications


1. You have an opportunity with a customer to sell a range of products. The customer has an account record in the Microsoft CRM database and has informed you they have hired a consultant to help them decide whether to buy the products from your company. You want to add this consultant to the Microsoft CRM system, and record that he is advising your customer on this purchase. What should you do?
A. Create a new account for the consultant. Make the new account a sub-account of each customer's account.
B. Add the consultant as a new contact under each customer's account.
C. Create a new contact for the consultant. Create a relationship role called Consultant that enables a contact to be linked to an opportunity. In each opportunity, add a new relationship to the consultant contact using the Consultant relationship role.
D. Create a new contact for the Consultant. Create a relationship role called Consultant that enables a contact to be linked to an account. In the account record for each customer add a new relationship to the consultant contact using the Consultant relationship role.
Answer: C

2. Which of the following records are synchronized between Microsoft Outlook and Microsoft CRM? Choose the 2 that apply.
A. Contacts
B. Accounts
C. Notes
D. Tasks
Answer: AD

3. A user ran a mail-merge using a template letter for several accounts on their computer. The user complains that when they examine the activity history for each of the accounts, there is a Mail Merge Letter activity but it does not include the contents of the letter. What should you do?
A. Make sure that the user's PC has Word 2002 or a later version.
B. Advise the user that Microsoft CRM does not record the contents of letters created by using mail merge.
C. Advise the user that Word documents cannot be attached to account records.
D. Make sure that the user is using the Web Client.
Answer: B

4. Which of the following record types cannot be used with a contact record to create a relationship role?
A. Account
B. Opportunity
C. Contact
D. Lead
Answer: D

5. Which of the following are characteristics of contacts in Microsoft CRM? Choose the 3 that apply.
A. A contact must have a parent account.
B. A contact can have sub-contacts.
C. An account does not have to have a contact.
D. A contact can only have one parent account.
Answer: BCD

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